Refund Policy

This Refund Policy covers FDE Coach Pro plans and passes bought on FDE Coach (fde-coach.admitix.in). By purchasing, you agree to this policy.

We want you to be satisfied with your purchase. If you are not, please review this policy to understand your options.

• Pro in US dollars (monthly or yearly) is a subscription. It renews every month or year until you cancel.
• Pro in Indian rupees (30 days or 365 days) is a one-time pass. It does not renew and is never charged again automatically.
• Payments are processed by Stripe.

• You may request a full refund within 7 days of your initial purchase by emailing coach@admitix.in.
• Refunds are available only if you have not substantially used the paid features during the refund window.
• Refund eligibility applies only to your first purchase. Subscription renewals are not eligible for refunds: cancel before your renewal date to avoid being charged.

• Requests made after the 7-day window has passed.
• Accounts where the paid features have been substantially used.
• Purchases made during promotional or discounted offers, unless the promotional terms explicitly allow refunds.

This includes the Halloween and Diwali offers (yearly Pro at 50% off) unless the offer says otherwise.

• Subscriptions: you may cancel at any time from Billing on the site, or by emailing coach@admitix.in.
• After you cancel, you keep access to paid features until the end of the period you have paid for, and no further charges are made.
• Passes do not renew, so there is nothing to cancel. Access ends on the pass end date.
• Cancelling does not by itself entitle you to a refund. Refund eligibility is decided as described above.

To request a refund for an eligible purchase:

• Send an email to coach@admitix.in with the subject line "Refund Request — [Your Name]".
• Include your registered email address, the plan or pass you bought, the date of purchase, and the reason for your request.
• We will acknowledge your request within 2 business days and may ask for more information.

Please do not start a chargeback or dispute with your payment provider before contacting us. We aim to resolve refund requests fairly and promptly.

Once a refund request is approved:

• The refund is processed within 7 to 10 business days.
• The refund goes to the original payment method, through Stripe.
• You will receive an email once the refund has been initiated.
• Your paid access ends when a refund is approved. Any remaining time is forfeited.
• A full refund of a subscription payment also cancels the subscription, so it does not renew.

How long the refund takes to appear in your account depends on your bank or payment provider.

We strongly encourage you to contact us at coach@admitix.in before starting a dispute or chargeback with your bank or payment provider.

• If a chargeback is started without contacting us first, we may suspend your account and contest the chargeback with documentation of the service provided.
• Fraudulent chargebacks may result in permanent account termination and may be reported to the relevant authorities.

We may update this Refund Policy at any time. Changes take effect when posted on this page, and we will update the "Last updated" date. Your continued use of paid services after a change means you accept the updated policy.

If you have questions about this Refund Policy or need help with a refund request:

• Email: coach@admitix.in
• Website: fde-coach.admitix.in